Protect Your Iso 9001 Certification   no comments

Posted at 5:05 am in Improvements

Obtaining ISO 9001 Certification is an arduous task. Once you obtain it, the next step involves focusing on ways of protecting the company so that you do not lose the certification. For example, there are things that a company can do and place the company at great risk of losing the certification. If the management operates with a wrong attitude, such as obtaining the certification purely for purposes of marketing or as a response top demands placed by customers, chances of failure could be very high in such an instance.
An organization could decide to hire consultants to implement the requirements for certification. This could also lead to failure since the consultant does not possess a proper understanding of how the company operates. You could even work with a reputed company that enjoys iso certification in Australia but this does not still guarantee you success. Anyone appointed to implement the certification requirements must be someone with a deeper understanding of the company, and in-depth knowledge of the culture and nature of business that the firm runs.
Working with consultants to implement the certification requirements may not work as well as may want. The reason for this is that the consultant may feel the need to develop very complex quality management systems in the hope that this will justify the high fees paid to him by your company. Eventually, when you start using the quality management systems, you discover that they are too complicated and that nobody can work with them. The consultant may not customize the quality management systems to suit your company, developing a one-size-fits-all system.
Viewing the certification as nothing more than documentation that a company needs to seek, is a wrong approach. Any company that uses excellent quality system certification must not only obtain, but also implement it. Anybody that the company appoints to implement the quality system must be accorded the power to make real changes. The certification is useless without the accompanying implementation. If you fail to give the person appointed to implement the quality system real powers, you will have a disenfranchised employee, not unless he only cares for his pay.
Once a company asks the top management to go through lead auditor training course, it must demonstrate that it really wants to implement the new systems. One way of doing this is to apportion the requisite resources for this purpose. Lack of adequate resources set aside for the purpose of implementing the new quality management systems is responsible for many of the collapses and failures. The person tasked with implementing the system has to undergo proper training to ensure that he does not lose the oomph required to do his work well.
Finally, once the certification is obtained, the next step involves making real improvements. The need for constant improvement cannot be downplayed. The quality management system must evolve continuously if it is to succeed and last the distance. If this does not happen, do not be shocked to see the system you heavily invested in collapsing and not bringing the results that you expected.

Written by Johannes Kraft on May 22nd, 2014